MegaFishWins Casino Privacy Policy

At MegaFishWins, we are committed to protecting the privacy and personal data of all our players. This Privacy Policy explains how we collect, use, store, and protect your information when you access our platform, use the MegaFishWins app, or interact with any of our services. By creating an account or continuing to use our website, you agree to the terms described in this document. We encourage you to read this policy carefully before proceeding.

1. Who We Are

Our MegaFishWins Casino is operated by Round Square Limited. We hold a valid gaming license issued by the Anjouan Gaming Authority (AOFA), license number ALSI-202410052-FI2. As a licensed operator, we are legally required to process your personal data responsibly and in accordance with applicable data protection laws. If you have any questions about how we handle your information, you can reach us at support@megafishwins.com.

2. What Information We Collect

When you register, log in, or interact with MegaFishWins Casino, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Billing address and proof of identity documents (for KYC verification)
• Financial information, including payment method details used for deposits and withdrawals
• Login credentials and authentication data collected during the MegaFishWins login process
• Device information, IP address, browser type, and usage data
• Gaming activity, session history, and transaction records
• Communications with our customer support team via live chat, email, or contact form

We collect this information directly from you when you register, through automated technologies when you use our platform, and, in some cases, from third-party verification services we work with to ensure compliance and security.

3. How We Use Your Personal Data

Here at MegaFishWins, we use the information we collect for specific, lawful purposes. We do not sell your personal data to third parties. The main purposes for which we process your data include:

• Creating and managing your player account
• Processing deposits and withdrawals via methods such as Visa, Mastercard, Neteller, Skrill, Trustly, Google Pay, and others
• Verifying your identity in line with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Delivering promotional communications about the MegaFishWins bonus offers, including welcome packages and weekly promotions — only where you have given consent
• Providing customer support in French through our 24/7 live chat and email channels
• Ensuring the integrity and security of our gaming platform, including the MegaFishWins casino app
• Complying with legal obligations imposed by our gaming license and applicable regulations
• Improving our services, website functionality, and user experience

4. Legal Basis for Processing

Our MegaFishWins platform processes your personal data based on the following legal grounds:

• Contractual necessity: We need your data to provide you with our gaming services and manage your account.
• Legal obligation: We are required to collect and retain certain data to comply with gaming regulations and financial laws.
• Legitimate interests: We process some data to prevent fraud, protect the security of our systems, and improve our services.
• Consent: Where required, such as for direct marketing communications about the MegaFishWins casino bonus or promotional offers, we rely on your explicit consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within the MegaFishWins app to ensure the platform functions correctly and to improve your experience. Cookies allow us to remember your preferences, maintain your session during the MegaFishWins casino login process, and analyze how our services are used.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform. For full details on how we use cookies, please refer to our separate Cookie Policy.

6. Sharing Your Data

At MegaFishWins Casino, we may share your personal information with selected third parties only where necessary and for legitimate purposes. These include:

• Payment processors and financial institutions to handle your transactions securely
• Identity verification and KYC service providers
• Game software providers and technology partners who power our platform
• Regulatory authorities, law enforcement, or government bodies when required by law
• Fraud prevention and security services

All third parties we work with are contractually required to handle your data securely and in line with applicable data protection legislation. We do not permit them to use your data for their own marketing or unrelated purposes.

7. Data Retention

We retain your personal data for as long as your account remains active and for as long as required by law after account closure. In most cases, applicable gaming regulations and financial laws require us to keep records for a minimum of five years following the end of our relationship with you. Once this period has expired, we will securely delete or anonymize your data.

8. Your Rights

As a player using our MegaFishWins Casino services, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to data portability: You may request that we transfer your data to another service provider where technically feasible.

To exercise any of these rights, please contact us at support@megafishwins.com. We will respond to your request within the timeframe required by applicable law.

9. Security of Your Data

We implement robust technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our MegaFishWins platform uses industry-standard SSL encryption across all data transmissions, including during the MegaFishWins login and payment processes. Access to your data is restricted to authorized personnel only, and we regularly review our security practices to ensure they remain effective.

10. Responsible Gaming and Data

We take responsible gaming seriously. As part of our commitment to player wellbeing, we may use your data to monitor for signs of problem gambling and to apply self-exclusion or limit settings when requested. If you have concerns about your gaming habits, please contact our support team — we are here to help.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically. Your continued use of our services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at MegaFishWins Casino, please do not hesitate to get in touch with us:

• Email: support@megafishwins.com
• Live Chat: Available 24/7 directly on our website
• Contact Form: Accessible through our support page

We are dedicated to addressing your privacy concerns promptly and transparently. At MegaFishWins, your trust and security are our highest priorities.